FastSpring FAQs

    • Who is FastSpring best for - their role(s) within what kind of companies.

      FastSpring is for companies of all sizes selling software around the world—including SaaS and digital downloads. We share our sellers’ passion for building innovative software that competes and wins in the competitive global marketplace.

    • How does FastSpring benefit them?

      Increase Revenue
      Drive more successful sales while reducing cart abandonment with FastSpring's full-service ecommerce solution.

      Boost Efficiency
      Unleash the full potential of your software company with FastSpring's innovative, full-service checkout solutions designed to help you save time and resources.

      Eliminate Complexity and Risk
      Sell worldwide while reducing fraud, efficiently managing taxes, and maintaining compliance with regulations like GDPR, PSD2, and CCPA.

    • How technical do users need to be to use FastSpring's software?

      FastSpring is designed to help users of all technical abilities to get up and running quickly. We offer a WordPress plugin that makes setting up a modern checkout simple. Our Store Builder Library makes it easy to create a customized, branded checkout that seamlessly matches the rest of your website.

    • What makes FastSpring a leader in this space?

      What makes FastSpring unique is that we are more than a full-service ecommerce platform, we're a trusted partner in growth. We truly believe in democratizing the software industry to enable new companies to thrive in the global marketplace. As a Merchant of Record, we take on the responsibility for payments, taxes, global regulations and more so our customers can focus on what they do best—selling great software.

    • Which popular or common software does FastSpring integrate with?

      We partner with best-in-class third-party solutions like WordPress, Google Analytics, Mailchimp, and Zapier. See our full list of integration partners at https://fastspring.com/integrations/.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for FastSpring. If it's not simple, use broad estimates or ranges for typical setups.

      One of FastSpring's core values is that we measure success based on our customer's success. Which is why we offer a free quote to all at https://fastspring.com/pricing/.

    • Does FastSpring offer a trial or free download available?

      FastSpring offers a free trial. Sign up at https://fastspring.com/sign-up/.

    • Does FastSpring offer any kind of training/education for their product?

      FastSpring offers a comprehensive documentation library available at https://fastspring.com/docs/. We also have an award-winning customer support team that offers support to our seller community and the customers of our sellers.

    • Describe the implementation process and timeline for FastSpring software.

      Our implementation can be straightforward and simple, with many companies getting up and running in less than a week. Others have more complex processes. Either way, FastSpring is there to support our sellers every step of the way.

    • What are the FastSpring support options? List all.

      All FastSpring sellers have access to our award-winning customer support team. The customers of our sellers can access support for purchase-related inquiries at our consumer support portal (questonacharge.com).

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