“The first phase we set ourselves as target of 50% reduction in password resets to the Service Desk, this we exceeded by achieving nearly 60%. The reduction in password reset calls has enabled us to meet increased calls due to ‘Workwise’ implementation across the authority. We have experienced budget reduction, and still managed to meet our efficiencies without the need to increase Service Desk support. We now have approximately 90% of our customers signed up to Fastpass, and our final phase will involve advising customers through their managers that we will now only reset passwords in the case of emergencies. Customer feedback has confirmed that we maintained a high level service and customer satisfaction during this transitional period. Fastpass customer support has been reliable and of a high standard, and we are happy to recommend Fastpass as a product.”