EWWW IO users, existing customers get priority. If you are logged in, your email will be pre-filled. Otherwise, be sure to use your registered email, or mention your registered email in your request to ensure you get bumped to the top of the queue. If you’re having trouble with the EWWW IO or SWIS plugin, it helps us a ton if you include the System Info from the plugin. For EWWW IO, the System Info can be found on the Support tab of the plugin settings. For SWIS Performance, the System Info is at the bottom of the settings page.