ETQ Reliance quality management software is for companies in a range of industries who are committed to deliver safe, high-quality products and services as a means of boosting customer trust, brand loyalty and creating a measurable business advantage for themselves. ETQ serves companies from SMBs to global leaders in industries such as medical devices, pharmaceuticals, food and beverage, heavy industry and electronics/appliance manufacturing. We work with variety of titles in customer organizations from quality managers, to supply chain and manufacturing leaders, to CIO and IT leadership. We are here to help you become a quality champion.
ETQ Reliance allows companies to solve quality and EHS problems — from the common to the complex. Users can fine-tune Reliance to create workflows that work, advancing process excellence across their organizations. ETQ core applications include Document Control, ETQ Insights, Training Management, Corrective Action (CAPA), Audit Management, Release Risk Register, Suppliers, Materials and Chemicals, Change Management.
ETQ Reliance is renowned for its ease of use and flexibility. It can be used by the least technical individuals, and it can be configured to match customers’ needs without coding.
We are one of the pioneers in the industry, with great depth of knowledge about the critical issues in quality management, compliance and EHS and how those effect customers. Our product is renowned for its ease of use and simple configurability, so it easily conforms to customers’ workflows, not the other way around.
MasterControl, Intelex, Sparta, Veeva, Compliance Quest
ETQ Reliance is the most powerful, flexible and easy to use QMS solution available on the market. ETQ enables customers to optimize the critical quality processes that drive product and service excellence and deliver a clear business advantage for their organization through:
-Product flexibility: configurable forms, fields, workflows; product adapts to your needs
-40 easy-to-use applications with built-in best practices that shorten your organization’s time to value
-Cross-industry, not focused on a single industry from mid- to enterprise-sized customers
-Broad set of capabilities that draw on experience from multiple industries, including life sciences, manufacturing, electronics, food & beverage, etc.
-Cloud-native technologies provide innovative capabilities and future-proofs the solution for customers
-No code/low code for configuring existing applications and creating new applications
-Meets the most complex customer requirements
-Security is managed at the user, role and location levels
-Supplier quality management
-ETQ Academy and its extensive training
Because Reliance is a SaaS product, we deploy continuous updates to deliver incremental upgrades and changes to the system that match – and anticipate – the needs of a dynamic regulatory environment and a fast-moving quality.
ETQ Reliance features proven integration technologies that allows integration with most any enterprise business software, such as SAP (ETQ is a SAP certified integration partner), Oracle, Microsoft and other third-party solutions.
Pricing depends on which solution sets are chosen by customers and the number of monthly average users (MAUs) in the system.
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ETQ Academy delivers ETQ Reliance training with comprehensive certification, rich eLearning curricula, and “bite-sized” hints and tips (microlearning). Customer training options are abundant and can be tailored to precise customer needs. With ETQ Academy, customers benefit from training options that allow teams to quickly become productive and get the most out of their ETQ Reliance application.
In addition, ETQ peer-to-peer community allows you to connect with users around to world. Learn from fellow quality champions and share information and ideas to get the most out of your Reliance QMS.
Implementation is a highly consultative and structured process that works to accommodate customers’ specific needs and schedule, which varies between customers.
ETQ offers Silver, Gold and Platinum levels of support.
Silver:
--Live support 8/5
--3 named callers
--Self-service portal access 24/7/365
--Guaranteed response in 24 hours or less
--Access to new releases, patches and hot-fixes
--ETQ Academy: certifications, eLearning, and microlearning (for SaaS customers only)
Gold:
--Live support 24/7/365
--5 named callers
--Self-service portal access 24/7/365
--Guaranteed response in 8 hours or less
--Access to new releases, patches and hot-fixes
--ETQ Academy: certifications, eLearning, and microlearning
--10% discount to the annual user conference
Platinum:
--Live support 24/7/365
--10 named callers
--Self-service portal access 24/7/365
--Guaranteed response in 4 hours or less
--Dedicated support coordinator
--Priority access to new releases, patches and hot-fixes
--ETQ Academy: certifications, eLearning, and microlearning
--20% discount to the annual user conference
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