Ethoca’s Integrated Solution Suite enables merchants to decrease chargebacks by up to 90%. It can tackle false claims, friendly fraud, genuine fraud, and others.
The suite begins with Ethoca Eliminator which is a system that deflects chargebacks by working with card issuers. The second solution is Ethoca Alerts which tackles disputes that escape the Eliminator. Alerts offers useful intelligence on disputed and fraudulent transactions that helps to prevent other similar occurrences. Lastly, the Enhanced Representments module works automatically utilizing rules designed for chargeback processing to help you manage dispute claims that could not be solved by the other two solutions.
In short, Ethoca adopts a layered method driven by its global collaboration network to solve the issues of poor customer experience and pervasive friction in e-commerce environments.
Ethoca's global financial transaction network helps to combat criminals, friendly fraud, and CNP fraud. This worldwide collaboration network between card issuers and merchants enables both parties to share intelligence at all stages of fraud prevention and loss recovery procedures. The network provides notification of fraud confirmed by card issuer in minutes. In addition, Ethoca’s suite of services enables merchants and card issuers to decrease operating costs and recover value.
Ethoca’s Eliminator solution provides extensive merchant info to card issuers. This means chargebacks can be averted before a claim is created. If needed, the Ethoca Alerts tool is used which depends on confirmed customer dispute and fraud intelligence from the card issuer network. Ethoca sends millions of this type of alerts to merchants each year, so they can give immediate refunds to customers – eliminating the need for card issuers to generate a chargeback. Thus, all parties are satisfied except fraudsters.
Ethoca Alerts improves acceptance as merchants can confidently accept more number of transactions – secure in the knowledge that if fraud occurs, the Alerts system will enable them to stop order fulfillment and prevent the chargeback. Issuers also benefit as they get more approved genuine transactions and a better shopping experience for cardholders.
Ethoca’s collaboration network also halts revenue leakage. First, Ethoca Eliminator assists card issuers to access merchants’ purchase history and transaction info to avert the chargeback. This occurs the minute a cardholder calls their bank or views a transaction on their online statement or mobile banking app. The result is revenue recovered. In addition, cards need not be reissued.
Customers stand to gain when merchants and card issuers avoid the chargeback procedure entirely as they do not have to wade through the tedious claims process. Ethoca Eliminator helps to prevent friendly fraud and false claims. Customers’ future spending will thus not be affected by a false claim. Merchants also gain as acceptance increases when card issuers’ fraud management models are able to more effectively distinguish friendly fraud from genuine fraud in card not present transactions.
Ethoca offers quote-based pricing for its fraud prevention suite of solutions. Contact the company for the latest pricing info.
FeaturedCustomers has 1,805,555+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.