"I’ve found them to be personable, responsive, reactive, and able to do what they said they would do. A lot of the companies I’ve worked with in the past lacked a personal touch, and this project was diffused to other people as well, but there was no need for me to speak to those resources. The delivery of it was great, and it didn’t make me feel ignorant. Some technical people can blind you with science, but they were patient enough to be tolerant of my ignorance. Very often in business, the human element is overlooked, but it’s absolutely crucial in developing a website—understanding people and the nuances. We also thought that there would be a language barrier, but there wasn’t anything like that."