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Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.
“The go-to spot for any question an employee might have.”
"The entire [implementation] process was very easy and straightforward, with everything explained properly. The weekly meetings, phone calls, emails, etc., have been extremely helpful and all Timetrade staff has been …
“Everyone was skeptical we would be able to get the project completed by the 4th quarter. The fact that Engageware hit these goals was commendable and surprised all of us. …
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