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Engageware

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Read 48 Engageware reviews and testimonials from customers, explore 35 case studies and customer success stories, and watch 3 customer videos to see why companies chose Engageware as their Appointment Scheduling Software

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.

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  • 48 Testimonials View
  • 35 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2228 reference ratings
4.8/5.0 (2228)
  • Winter 2026 Market Leader Appointment Scheduling Software
    Press Release Report

48Testimonials

  • “Because Engageware is really flexible in how you can organize and link content across various areas, it has significantly helped our contact center team save time by quickly finding the …

    Laurie Roth Learning and Development Manager

  • “Our clients love Merse. They’ve told us how easy and quick the interactions are. It’s been a total game-changer in how we manage customer service."

    Nicolás Araque Product Development Manager

  • "Engageware has enabled Logix to better meet the needs of our growing member base, provide a higher level of service to them, and produce more new accounts and loans, through …

    Michael Twomey Senior Vice President Sales & Retail Banking
47 more testimonials currently locked

35 Case Studies

  • 5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support

    Laura Pryor Vice President of Member Experience

  • CEMEX Automates Customer Service in Six Countries with 97% Resolution Rate

    Montserrat Tejerina Adoption Advisor

  • How LMCU Handled Busy Branches & Long Waits with Engageware Appointment Scheduling

    Alex Cornelius Vice President for Retail Strategy
34 more case studies currently locked

3 Customer Videos

  • How Corporate America Family Credit Union uses Engageware’s Customer Self-Service solution to empower members while reducing hold times and member frustrations
    Play Video
    Jenny Novak Member Center Manager
  • How Employee Knowledge Management solution has made AurGroup Financial’s staff more confident and efficient in their day to day operations. Plus, hear how they gained adoption and are keeping their employees engaged
    Play Video
    Angela Lambert Chief Development Officer
  • iThink Financial - Customer Success Story (Stephen Johnson - AVP Administration & Marketing)
    Play Video
    Stephen Johnson AVP Administration & Marketing
2 more videos currently locked

Additional Engageware Information & Resources

Read Engageware Reviews, Testimonials & Customer References from 48 real Engageware customers.

Browse Engageware Case Studies, Customer Success Stories, & Customer References from 35 businesses that use Engageware.

Watch Engageware Customer Videos to learn why 3 businesses chose Engageware.

FeaturedCustomers has 1,910,162+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.