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Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.
“Our insurance team members love [Engageware] because it makes their jobs enjoyable. Prior to using [Engageware], two administrative assistants essentially spent their entire time booking appointments, and were quite dissatisfied …
“I feel Engageware’s value lies in its ability to serve as a repository for us. We can have control over where we store information, without relying on a vendor that …
“We embarked on an ambitious journey with Engageware, defining and executing a functional roadmap. We started with an initial version enabling chat support on our digital platforms, providing direct service …
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