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Read 48 Engageware reviews and testimonials from customers, explore 35 case studies and customer success stories, and watch 3 customer videos to see why companies chose Engageware as their Appointment Scheduling Software

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.

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  • 48 Testimonials View
  • 35 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2218 reference ratings
4.8/5.0 (2218)
  • Winter 2026 Market Leader Appointment Scheduling Software
    Press Release Report

48Testimonials

  • "As an overall functional product that provides the end user the ability to provide an on-brand, customized interface, TimeTrade works really well. Their support team is top notch and quick …

    Brent Leading Retailing Service Provider

  • "We more than doubled our internal goal with a 21% increase in internal growth."

    Tom Novak Visions Federal Credit Union

  • "We recently completed a significant upgrade to our Digital Banking system and our members had many questions regarding the changes. With the assistance of the Engageware team, we were able …

    Honda Federal Credit Union
47 more testimonials currently locked

35 Case Studies

  • UMassFive Boosts Knowledge Management Adoption by 170%, Driving 75% of Employees to …

    Kristina Smith AVP of Retail Administration

  • How Streamlined Knowledge Led United Heritage Credit Union to Save 10 Months …

    Laurie Roth Learning and Development Manager

  • How ADT Solves 97% of Customer Inquiries with Engageware

    Gustavo Volonterio Director
34 more case studies currently locked

3 Customer Videos

  • iThink Financial - Customer Success Story (Stephen Johnson - AVP Administration & Marketing)
    Play Video
    Stephen Johnson AVP Administration & Marketing
  • How Employee Knowledge Management solution has made AurGroup Financial’s staff more confident and efficient in their day to day operations. Plus, hear how they gained adoption and are keeping their employees engaged
    Play Video
    Angela Lambert Chief Development Officer
  • How Corporate America Family Credit Union uses Engageware’s Customer Self-Service solution to empower members while reducing hold times and member frustrations
    Play Video
    Jenny Novak Member Center Manager
2 more videos currently locked

Additional Engageware Information & Resources

Read Engageware Reviews, Testimonials & Customer References from 48 real Engageware customers.

Browse Engageware Case Studies, Customer Success Stories, & Customer References from 35 businesses that use Engageware.

Watch Engageware Customer Videos to learn why 3 businesses chose Engageware.

FeaturedCustomers has 1,906,061+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.