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Engageware

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Read 48 Engageware reviews and testimonials from customers, explore 59 case studies and customer success stories, and watch 3 customer videos to see why companies chose Engageware as their Appointment Scheduling Software

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.

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  • 48 Testimonials View
  • 59 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2373 reference ratings
4.8/5.0 (2373)
  • Winter 2026 Market Leader Appointment Scheduling Software
    Press Release Report

48Testimonials

  • “The go-to spot for any question an employee might have.”

    AurGroup Financial

  • “The experience with Engageware’s virtual assistant was outstanding. The implementation and the learning process for using the tool were swift and straightforward.”

    Gustavo Volonterio Director

  • "We always wanted a feature on our website that delivered information straight to members’ fingertips, especially off hours. We found exactly that in Engageware’s Customer SelfService."

    Blake E. Wallace AVP Member Services
47 more testimonials currently locked

59 Case Studies

  • Jefferson Financial FCU Solves Knowledge Management Challenge

    Julie Gort Operations Trainer

  • Midwest Community Credit Union increases appointments 25% with Engageware

  • Scheduling Exams at a Distance City Colleges of Chicago

    Peggy Rademaker Operations Manager
58 more case studies currently locked

3 Customer Videos

  • How Corporate America Family Credit Union uses Engageware’s Customer Self-Service solution to empower members while reducing hold times and member frustrations
    Play Video
    Jenny Novak Member Center Manager
  • iThink Financial - Customer Success Story (Stephen Johnson - AVP Administration & Marketing)
    Play Video
    Stephen Johnson AVP Administration & Marketing
  • How Employee Knowledge Management solution has made AurGroup Financial’s staff more confident and efficient in their day to day operations. Plus, hear how they gained adoption and are keeping their employees engaged
    Play Video
    Angela Lambert Chief Development Officer
2 more videos currently locked

Additional Engageware Information & Resources

Read Engageware Reviews, Testimonials & Customer References from 48 real Engageware customers.

Browse Engageware Case Studies, Customer Success Stories, & Customer References from 59 businesses that use Engageware.

Watch Engageware Customer Videos to learn why 3 businesses chose Engageware.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.