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Engageware

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Read 48 Engageware reviews and testimonials from customers, explore 59 case studies and customer success stories, and watch 3 customer videos to see why companies chose Engageware as their Appointment Scheduling Software

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.

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  • 48 Testimonials View
  • 59 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2310 reference ratings
4.8/5.0 (2310)
  • Winter 2026 Market Leader Appointment Scheduling Software
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48Testimonials

  • “The strategy was analyzed in accordance with our online stores’ market size, growth opportunity, and targets, as well as it was closely aligned with our local and global business strategy …

    Montserrat Tejerina Adoption Advisor

  • “The feedback from users since deploying Engageware has been super positive, and everyone notes the ease of use.”

    Cynthia Santana Assistant Vice President, Business Systems

  • “Engageware delivers a scalable, intuitive solution, the platform’s ease of use allows us to stay agile, closer to our customers, and make faster decisions. Additionally, Engageware’s team has been with …

    Regional Bank Deputy Manager, Customer Relations
47 more testimonials currently locked

59 Case Studies

  • Franklin Mint FCU Shares 5 Things About Engageware’s Banking Chatbot

    Mike Bunner Vice President, Director of Digital Marketing

  • SCFCU wanted to provide a better member experience making it easy to …

    Bridget Lewis Manager of Sales & Service

  • CEMEX automates customer service across 6 countries with Engageware and 97% resolution

58 more case studies currently locked

3 Customer Videos

  • iThink Financial - Customer Success Story (Stephen Johnson - AVP Administration & Marketing)
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    Stephen Johnson AVP Administration & Marketing
  • How Employee Knowledge Management solution has made AurGroup Financial’s staff more confident and efficient in their day to day operations. Plus, hear how they gained adoption and are keeping their employees engaged
    Play Video
    Angela Lambert Chief Development Officer
  • How Corporate America Family Credit Union uses Engageware’s Customer Self-Service solution to empower members while reducing hold times and member frustrations
    Play Video
    Jenny Novak Member Center Manager
2 more videos currently locked

Additional Engageware Information & Resources

Read Engageware Reviews, Testimonials & Customer References from 48 real Engageware customers.

Browse Engageware Case Studies, Customer Success Stories, & Customer References from 59 businesses that use Engageware.

Watch Engageware Customer Videos to learn why 3 businesses chose Engageware.

FeaturedCustomers has 1,935,207+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.