“Our working relationship with Encore has been really good over the entire course of the project. It’s nice for a complicated organization like ours to have a partner like Encore; they always take the time to understand what we need before they start telling us what they think we should do. All of the divisions at Encore that we’ve met over the last couple of months have been really good. They’ve been thoughtful; really responsive to our needs, and timeliness has been good for us in terms of getting what we need, when we need it, and how we need it.”