Encompass-CX is a client experience platform that measures the overall health of an account base. They ingest relationship surveys and customer metrics to determine WHO at each account is having a good or poor experience. This information is put o the mobile or desktop device of the teams that can take action. Along with the measurement, they offer a full tracking system to make sure you not just collecting data but using the data to improve your overall business.
”After using Encompass-CX for one year, Barrett achieved a 50% revenue increase and built a foundation for satisfying customers that would lead to gains year after year."
“Implementing a client feedback tool has allowed us to focus energy and resources on maintaining brand equity within our existing customer base while establishing ourselves as an industry leader in …
"Encompass-CX helped us expand our focus on the need for better tools to measure client feedback consistently and gather insights that would drive change across the organization."
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