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Encompass-CX is a client experience platform that measures the overall health of an account base. They ingest relationship surveys and customer metrics to determine WHO at each account is having a good or poor experience. This information is put o the mobile or desktop device of the teams that can take action. Along with the measurement, they offer a full tracking system to make sure you not just collecting data but using the data to improve your overall business.
“Using a CX management application has allowed us to have a better understanding of our customers’ needs, and identify individuals within our account teams that go above and beyond regular …
"Encompass-CX helped us expand our focus on the need for better tools to measure client feedback consistently and gather insights that would drive change across the organization."
“With Encompass-CX we get visibility into our 'at risk’ clients. We were given an action plan that allowed us to course correct and strengthen relationships that were identified as outliers. …
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