“Unlike many businesses, we welcome members contacting us and it is important that we do so securely. Encoded were our partner of choice to make us compliant over the phone. In 2021, we launched our new website and took the opportunity to extend our relationship with Encoded, and to bring …

“Tens of thousands of calls relating to payment and meter reads are handled by sophisticated technology provided by Encoded. Encoded’s solutions have supported our business from day one, having been selected from a shortlist of four vendors for its ease of use, speedy implementation and cost-efficiency.”