"Companies cannot do business without a well-functioning IT. This is why they should not underestimate the importance of IT in the integration process as it is a key enabler for most synergies and usually the highest area of one-time costs. Therefore, integrating IT is a priority that deserves careful consideration in every budget and schedule."
"Introducing a stand-alone CRM system is essential for Sales in the first place: the complete sales process including lead management, opportunities management and correspondence with end customers should now be handled via CRM."