Efecte is the leading European service management platform that helps organizations digitalize and automate service processes. Customers use the cloud software to work more flexibly and efficiently, offer their users better user experiences and reduce costs. With Efecte's platform, they can automate a wide range of different processes - from IT to human resources (HR), finance, customer service and access rights management. The solution is developed, operated and hosted exclusively in Europe.
"Running the chat service from the IT Service Management platform has significantly accelerated our support service response time. Instead of the previous 4 minutes, we now respond in 1-2 minutes."
"On a higher level, Efecte brings structure and control to the way we are working. Without a system like this it would be chaos."
"With Efecte, we have created more than 40 workflows and digitized 14 processes."
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