“We need one way of working across the world. That requires a central platform where every project can be logged using common processes. Standardization is the only way to get visibility and make sure all projects are aligned to group strategy. We can then see who is working on what …

“We have many customer situations, and product and service requirements where ideation is the right approach. We need to be constantly on top of ideas – from our own people and from the wider business world – and relate them to what we do. You can’t rely on people writing …