“I would speak to other heads and managers to call for project ideas for the next year and it would be up to them how they gathered the project ideas. As an organization, we were missing that direct line of communication to our employee base, and thus, almost certainly missing …

“We did not want to outsource the solving of our own business solutions to third parties. We believe our own people are much better positioned to understand the challenges we face, and have insight to generate holistic solutions that work best in our culture.”