“I would speak to other heads and managers to call for project ideas for the next year and it would be up to them how they gathered the project ideas. As an organization, we were missing that direct line of communication to our employee base, and thus, almost certainly missing …

“We have many customer situations, and product and service requirements where ideation is the right approach. We need to be constantly on top of ideas – from our own people and from the wider business world – and relate them to what we do. You can’t rely on people writing …