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EdgeTier

Read 5 EdgeTier reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose EdgeTier as their Customer Experience (CX) Analytics

EdgeTier is a real-time AI system that monitors conversations, identifies issues, and surfaces insights. EdgeTier takes data and makes it accessible. EdgeTier deliver high-quality analytics products and services to their clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice.

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  • 5 Testimonials View
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Customer Rating Review Score based on 512 reference ratings
4.8/5.0 (512)

5Testimonials

  • "EdgeTier is no ordinary software product. It has completely changed how we work at CarTrawler."

    James Waghorn Director of Customer Contact

  • “We love that the EdgeTier team is very hands-on. It is also exciting to be able to influence the future capabilities of the tool.”

    Nick Brazitis Global Customer Care Manager

  • “EdgeTier have hugely increased our data visibility and the speed that we can react to customer issues. We are now able to detect and resolve issues instantly, where previously it …

    Deborah Guivisdalsky Chief Operating Officer
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5 Case Studies

  • Opening a window into customer service issues and team coaching opportunities

    Deborah Guivisdalsky Chief Operating Officer

  • Driving a cultural shift by allowing customer support to be at the …

    Nick Brazitis Global Customer Care Manager

  • Yapstone - Customer Case Study

    Pete Rowan Executive Vice President
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Additional EdgeTier Information & Resources

Read EdgeTier Reviews, Testimonials & Customer References from 5 real EdgeTier customers.

Browse EdgeTier Case Studies, Customer Success Stories, & Customer References from 5 businesses that use EdgeTier.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.