ECHO is truly unique in that they offer both IT infrastructure and software development services to them clients. They don’t believe in overseeing a set of discrete events and activities and just hoping that they somehow magically work together. The way ECHO manage and build IT, the left hand and right hand are always in sync.
"We had a Dell server (our primary file server) connected to a Dell SAN via SAS cables, and the PCI-Express SAS adapter that allows it to hook into the SAN failed causing the whole server to crash. Dell has very few of the parts in stock and took 3 days just to get the order approved and replacement will arrive Monday. In the meantime, Ken managed to somehow find the correct capacitor, and then we removed the adapter from the server, and Ken then soldered in the new capacitor and Voila, our primary file server is back online! In less time than Dell can even get around to finding the part."
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