Easy On Hold's technology is typically implemented by IT personnel or a Managed Service Provider. However, the dashboard that allows for music choice, message updates, content scheduling, and more is best handled by marketing or management personnel.
For more complex organizations, we work closely with the phone system carrier and your internal IT team for implementing the streaming URL and handling redundancy and security. We then ensure the appropriate individuals are educated on how to use the dashboard and control the on hold or overhead content creation and management.
Our solutions take the guesswork out of creating effective business audio experiences.
- We'll help you with content ideas, scripting, and music choice, while fully handling the production, file/stream type, and playback quality.
- Techs can stop loading files with our streaming solutions. One URL that's easy to implement, and all updates are made through the client dashboard.
- Automates the process to keep the content relevant, reduces hangups, increases upsells, answers FAQs, and provides a positive experience when callers expected a negative one
- Target your callers to serve them relevant content. Streams can be designated based on department, location, caller data, etc. making the most of their hold time.
Users don't need to be technical at all, as we've designed this as a marketing tool. The implementation is best handled by the individual(s) in charge of the phone system or other IT assets.
Often times, we will work with your Managed Service Provider or in house tech team to set up the solutions. After that, it's as easy as logging into your dashboard and managing your content.
Easy On Hold is the future-ready player in an industry that has grown stale.
We're the only ones with an end-to-end streaming solution, allowing us to become a Cisco Solutions Partner. Our production methods are based on extensive research on caller behavior, ensuring your productions perform at their best. Our customer service is second to none, due mostly to our easy set up, dedicated account managers, and 24/7 technical support.
When you choose EOH, you choose the company that makes the hold queue work for you rather than against you.
(Not to mention our U.S.-Gov awarded trademark "The Music On Hold Experts")
Our biggest competitors are Spectrio, Mood Media, Snap Recordings, and On Hold Inc.
None of our listed competitors have streaming technology. We're the ones who created streaming solutions specifically for Music On Hold, meaning we have a solution to fit all kinds of buyers.
Our listed competitors often get complaints about not returning calls and emails, hidden fees, long turnaround times, and overall poor customer service. At Easy On Hold, your dedicated account manager, simple contracts, 3 day guaranteed turnaround time, and 24/7 tech support ensure client success.
Our listed competitors do not produce their own equipment, choosing to purchase from equipment providers for resale. At Easy On Hold, our equipment (if needed at all) is designed and built in house. If in the rare event your player has issues, you're already dealing directly with the manufacturer.
Latest Developments: SIP based streaming into Broadsoft-based phone systems (Nextiva, TPX, etc.), HLS Streams into Genesys, rtp streaming into Cisco VVB 12.5+, stream hosting into Twilio.
Our end goal is to be the "Swiss army knife" of streaming MOH solutions. More often than not, we're waiting on the carriers to first build the feature into their platform (8x8, Jive, RingCentral, Netsapiens).
Easy On Hold's new client dashboard will be rolling out to streamline the user experience.
Manage the auto attendant, hold music/messages, and overhead music content all from one place. Request new message updates, scripting, language, voice talent, and music. Check billing and contract information.
We are directly built into the operations of Cisco VVB 12.5+ under the Streaming Queue Media features. We are a Cisco Solutions Partner.
We integrate with many other phone systems including Avaya, Asterisk, FreeSwitch, Genesys, etc. To view the full list, head to https://easyonhold.com/technology.
Our pricing is based on three factors primarily: Just music or music & messages, frequency of content updates, and the number of locations/agents who will be placing callers on hold.
Our message on hold packages are custom for each client. Locations, agents, update frequency, foreign translation, outsourced voice talent, and complex technology needs are just a few things that can increase the price.
For a 1 location business with less than 100 desk sets, the starting price is $39/month. This business would still be under $1500 annually even if they wanted unlimited message updates.
Easy On Hold will produce a free demo for you before you agree on a proposal and move forward. For overhead music, we offer a free 14-day trial to allow access to the dashboard and playback tools.
For testing, we can provide a free test stream so that your tech team can verify that the technology works smoothly and any equipment operates as intended.
Our clients get trained/educated on our user-friendly dashboard during the free demo. Once the client-specific demo messages are recorded, we provide prospects with a login and walk them through how to approve messages, request new messages or updates, schedule start/stop dates, change priority settings, and manage their locations.
The implementation process and timeline vary from client to client. We first determine the phone system requirements followed by the content strategy. From there, we work with your telecom/IT team to set up the streams, players, or file delivery. Simultaneously, we'll work with your internal team to plan the topics and get the messages recorded and available for playback.
- Those who need only one message for one location can have messages on their phone in as little as 3 business days.
- Those with more locations, varying phone systems, or multiple messages for different audiences/departments will require more complex technology and content planning. The technology timeline largely depends on how quickly your telecom/IT team can get the phone system information to us, but our turnaround time on recorded messages is always 3 days.
- 24/7 Tech Support
- Dedicated account manager to assist with content or strategy changes M-F 8:30am-5pm EST
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