“We are very pleased with the new automated tool and the benefits we’ve seen almost immediately! In the first phase of development of the new billing solution, we were able to respond faster to end user requests and meet a broader range of product and process requirements. This has meant increased customer satisfaction and faster time to market. We now have a plan to extend this automated workflow to all future projects, allowing us to collect feedback from business groups in a central enhancement log. We will leverage this insight in ongoing collaboration with the goal to identify solution best practices from an end-to-end perspective.”