“The results were spot on. The results on most songs were consistent with our expectations which not only gave us confidence in the methodology but also meant we could make the necessary playlist changes without any second guessing. We also uncovered a handful of tracks that we weren’t currently playing …

“We have worked with Field & Fab over the last two years to value bus improvements using online panel, postcard recruitment and face- to-face interview methodologies. The team are always responsive and willing to help, and any issues have been resolved quickly. We’ve been happy with the level of service …