DPSI FAQs

    • Who is DPSI best for - their role(s) within what kind of companies.

      Our software solutions are ideal for a variety of industries including manufacturing, facilities, food and beverage, healthcare, government, fleet and more—ranging from small to large multi-site organizations. Maintenance staff such as technicians and managers utilize our CMMS and EAM software on a daily basis.

    • How does DPSI benefit them?

      Plan and schedule preventive maintenance: Automate inspection scheduling, which prevents expensive repairs, extends equipment lifecycle and reduces overall operating costs.

      Manage work orders efficiently: Improve workflow and efficiency with scheduling, assigning, tracking, maintaining work history and closing work orders.

      Manage spare parts inventory: Track assets along with their exact location and automate reordering of parts in order to perform repairs quickly.

      Eliminate paperwork: Capture information automatically that can be viewed on multiple devices, eliminating the need to search through folders and filing cabinets.

      Enhance productivity: Access real-time information (such as parts and tools necessary to perform a job), check inventory and initiate work orders from multiple devices.

      Reduce downtime and repair assets: Prevent revenue loss and damage to organization’s brand by focusing on preventive maintenance and minimizing equipment downtime.

      Increase safety: Ensure equipment meets safety standards, which helps prevent malfunctions/critical failures and minimizes loss of work time due to accidents.

      Keep tabs on your organization: Utilize the business intelligence dashboard to monitor key performance indicators, create reports and identify areas for improvement.

      Comply with regulatory standards: Reduce amount of preparation required for audits and generate detailed reports, helping to prevent risk of noncompliance penalties.

      Reduce overtime: Minimize need for emergency maintenance and repairs by scheduling maintenance, enabling maintenance staff to work more efficiently and effectively.

    • How technical do users need to be to use DPSI's software?

      DPSI offers a variety of easy-to-use CMMS and EAM software solutions.

      iMaint is a powerful enterprise asset management (EAM) system used to successfully manage and automate the full spectrum of maintenance activities. A best-of-breed solution, iMaint is easy for maintenance staff to use and can be customized for different levels of users.

      PMC is one of the most widely used CMMS software systems in the world. PMC is reasonably priced, incredibly easy to use, and provides the tools you need to avoid emergency repairs and concentrate on scheduled maintenance.

    • What makes DPSI a leader in this space?

      Dedicated Partner – DPSI is an industry-leading software provider who partners with customers to ensure their long-term success. The great thing about DPSI is that we’re large enough to provide feature-rich software that meets our customers' needs, yet small enough to go that extra mile every time. From initial assessment to ongoing support, DPSI’s highly experienced consultants provide customers with the assistance needed to resolve critical maintenance challenges, get preventive maintenance systems up and running efficiently, and maximize return on investment.

      Maintenance Expertise – DPSI’s best-of-breed solutions are designed for maintenance people, by maintenance people. Our management team has more than 130 combined years of experience in the maintenance industry and more than 150 combined years of experience in IT. Our proven track record and wealth of expertise ensure that we deliver the comprehensive implementation, assessment, and auditing services that maintenance operations need to thrive.

      Software Tailored to Customers’ Needs – With over 30 years of experience, we know what it takes to successfully implement our maintenance software for any particular environment. We offer both on-premise and cloud-based solutions and serve everyone from small, single-location companies to large, multi-site enterprises. We tailor our solutions to meet customers' specific needs, so users can derive more value from their maintenance management software.

    • How/why is DPSI better than those competitors (or most others in their market)? What about DPSI is unique, stronger, easier, etc.?

      Successful Track Record – DPSI has worked with many well-known companies, including Kellogg’s, FedEx Ground, City of Tampa and Volvo as well as smaller organizations. We have been in business since 1986, so we have years of experience working in the trenches. We draw upon our wealth of expertise to successfully implement maintenance management software in any particular environment.

      Competitively Priced – You’ll be hard-pressed to find software so robust at such affordable prices elsewhere. From cloud-based options to mobile capabilities and easy integration, we offer a variety of innovative features without the exorbitant price tag.

      Unparalleled Service – We don’t just say we deliver excellent customer service. We truly mean it! We’re big enough to provide you with solutions that meet your organization’s needs, yet small enough to remember names and deliver service with a personal touch. Our Professional Services Team goes on-site to assess operations, diagnose problems, and identify ways to improve maintenance operations.

      Scalability – Our EAM systems can be implemented at a single site or multiple sites, from small to large.

      For Maintenance People, by Maintenance People – We’ve been in your shoes and have designed our software to work the way you do. Our team has extensive experience in maintenance management, and our solutions are easy for maintenance staff to understand and use.

      Customization Capabilities – We tailor our solutions to fit organizations' specific needs. It's easy to customize our software to accommodate an individual user or group of users without programming knowledge.

      Superior Customer Support – Our CMMS Customer Support Team is highly professional, friendly, supportive and patient. When you contact us, your call is answered promptly by our Fast Response Desk. Unlike many software companies, we do not outsource our customer service. You’ll get assistance from real people—not an automated phone system. Our Customer Support includes technical support via a toll-free telephone (US and Canada) and email, live chat and more.

      Customer Involvement – We consistently improve our products based on customer feedback. We have a User Advisory Board and conduct polls to determine what new features and enhancements to add to our software.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for DPSI. If it's not simple, use broad estimates or ranges for typical setups.

      DPSI provides a flexible pricing structure that’s based on clients’ requirements and budget. iMaint pricing begins as low as $60 per user per month for cloud-hosted software. PMC pricing starts as low as $2,000 one-time per user.

    • Does DPSI offer a trial or free download available?

      DPSI offers free trials as well as free live demos.

    • Does DPSI offer any kind of training/education for their product?

      DPSI offers interactive web-based training, online tutorials, onsite training or training at their facility.

      Customized training – All training can be customized for our users’ specific needs. For example, DPSI provides hourly web-based training on any area of the iMaint system. Topics include work orders and scheduling, inventory and purchasing, custom reports, dashboards, integrator, establishing KPIs, and data audits/standards.

      Administrator workshop – This workshop will “kick-start” clients’ iMaint project and provide a structured method of implementation for the personnel involved. At the conclusion of the workshop, users will be able to modify basic system settings, create new users and user groups, and use Form Designer. They’ll also become familiar with the iMaint process for work orders, inventory control and purchasing.

      End user training – This hands-on workshop introduces users to all primary modules of iMaint. Users will gain an understanding of iMaint’s functionality and learn how to develop a model maintenance program. They’ll build new master records and create a functional system that will be used throughout the training, culminating in management reports that illustrate the results of their input.

      Quick start training – This course incorporates core topics from both the Administrator Workshop and End User Training, combining them into a truncated courses.

    • Describe the implementation process and timeline for DPSI software.

      DPSI’s Professional Services team has provided a variety of services to help CMMS software customers maximize their ROI and achieve maintenance success. An implementation timeline depends on the customers’ specific needs. For users with simplistic needs, it could take one day. A multi-site corporation, however, could take many months. To help customers achieve success, DPSI incorporates the following tactics (as well as training/education) into its onboarding:

      Assessment and Project Planning – DPSI works with clients’ teams to assess their needs and develop a project plan that includes user requirements, system/hardware requirements, data standards, data migration/entry, SOPs, integration, reporting/dashboard needs, implementation, training and a project timeline with assignments.

      Data migration, integration assistance, customizations, custom reports – DPSI’s Integrator and Report Writer give customers great flexibility with data migration and reporting. Depending on customers’ needs, DPSI can provide additional training on these topics or perform these tasks for users.

    • What are the DPSI support options? List all.

      DPSI's Customer Support includes technical support via a toll-free telephone (US and Canada) as well as email and live chat. Customers also receive free program upgrades and updates, access to our private Customer Corner website and forums, membership in the DPSI User Group, and a subscription to our newsletter.

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