DonorPerfect FAQs

  • Who is DonorPerfect best for - their role(s) within what kind of companies.

    DonorPerfect equips nonprofit employees of all kinds to work more efficiently and effectively. Robust feature sets are available for donor database administrators, fundraisers and development professionals, executive directors and CEOs, as well as board members and volunteers.

  • How does DonorPerfect benefit them?

    DonorPerfect users increase efficiency and ensure consistency by working in a single unified system. DonorPerfect has built-in features and integrated tools that collect, organize, store, and share information in a single, unified system. Manage donations, receipting, reporting, email, and all types of constituents from the same system. DonorPerfect updates in real time so your staff stays up to date no matter where they are based.

    DonorPerfect reports help users make data-based decisions they can count on.
    80+ standard reports and custom reports help our users turn data into insights. DonorPerfect allows you to report right from your dashboard with a single click, easily run daily reports, and schedule them to automatically send to stakeholders.

    DonorPerfect simplifies fundraising by streamlining time-consuming administrative tasks. When it comes to many essential fundraising tasks, DonorPerfect can do the work for you. For example, online donations processed with DonorPerfect are automatically reflected in donor records and receipted via email. No data entry needed!

    DonorPerfect equips users to fundraise successfully online, offline and on-the-go.
    From integrated online donation forms to time-tested direct mail to our highly-rated mobile fundraising app, DonorPerfect is packed with powerful features that are solely designed to help you raise more money for your mission.

    DonorPerfect seamlessly integrates with today’s most innovative tools, solutions, and services to help your organization enhance and extend the reach of your system. All information gathered and actions performed using our integrations are automatically reflected in your DonorPerfect system. Integrations include: email marketing, accounting, online donations, and event software.

    We take a team approach to customer success across our entire company.

    With DonorPerfect, you’ll receive expert-level service at every point of contact. Our cherished relationship with DonorPerfect users influences every aspect of our business, from user-suggested product development, user-tested enhancements, sales, implementation, training, and support. We measure our success by your success.

  • What makes DonorPerfect a leader in this space?

    Our users trust our industry experience and long-standing independence.

    DonorPerfect is independently owned and operated, serving the nonprofit community for over 30 years.

  • How/why is DonorPerfect better than those competitors (or most others in their market)? What about DonorPerfect is unique, stronger, easier, etc.?

    DonorPerfect is consistently chosen for its robust and affordable feature set and customers stay with DonorPerfect because we involve our users in everything we do, from feature improvements to service offerings. Don’t take our word for it, though.

    In a recent independent survey of nonprofit professionals, fundraisers recommend DonorPerfect as their #1 choice for functionality, ease of use, value, and customer support. See our ratings and reviews.
    https://www.donorperfect.com/reviews-ratings/ratings/

  • Which popular or common software does DonorPerfect integrate with?

    DonorPerfect integrates with the industry’s most popular nonprofit tools including Constant Contact email marketing, ReadySetAuction Auction Management Software, Quickbooks Accounting, and more. See all of our integrations. https://www.donorperfect.com/integrations/

  • Does DonorPerfect offer any kind of training/education for their product?

    DonorPerfect provides you with a dedicated team of highly experienced and compassionate people who partner with you and your staff to ensure that every step in your journey is successful. From our expert Onboarding Coordinators and top-rated Support Team to our one-on-one Training sessions and group and on-demand webinars, your staff is fully supported in every goal you set out to accomplish with DonorPerfect from your first day and well beyond.

    We also provide your team with fundraising expertise to equip you with fundraising best practices, update you on industry trends, and inspire you with communication templates and creative ideas to engage your community.

  • Describe the implementation process and timeline for DonorPerfect software.

    DonorPerfect’s New Customer Onboarding pairs you with an entire team of trusted experts whose full time job is to help you set up your system and get acclimated with the tasks you’ll be doing daily in DonorPerfect.

    Step #1. Meet the Onboarding Team
    You’re ready for your first call with the Onboarding Team. On the call, your dedicated onboarding experts will learn more about you and let you know what to expect.

    Step #2. Customize Your DonorPerfect System
    An onboarding expert will review your DonorPerfect data entry screens with you and assist you in customizing them to the way you and your team work.

    Step #3. Transfer Your Data
    You’ll send your data to an onboarding expert who will review it with you to determine where it fits best in DonorPerfect, so the transfer is smooth and successful.

    Step #4. Activate Donation and Payment Processing
    A payment processing expert will power your DonorPerfect system to process donations and payments in a way that handles data entry for you - automatically!

    Step #5. Create Your First Online Form
    Partner with an onboarding specialist who will guide you through creating and activating an online donation form, step-by-step. Once it’s set, you can collect!

    Step #6. Set Your Training Schedule
    Now it’s time to customize your training. Learn how to achieve your goals and relieve your pain points. Walk through all of the options available to you with an onboarding expert. Choose from dozens of fundraising tools and features, including:

    - Constant Contact email marketing (free with most subscriptions)
    - ReadySetAuction auction management (free with most subscriptions)
    - DonorPerfect Online Forms Plus
    - DonorSearch prospect research
    - Our network of trusted partners

  • What are the DonorPerfect support options? List all.

    DonorPerfect clients love our dedicated customer service team and our commitment to their success. We have the best support in the industry. Period.
    As a DonorPerfect client, you can lean on our live chat support team and DonorPerfect Communities, our online client engagement center, for assistance resolving issues, learning new features, and discovering best practices for using your DonorPerfect system. Everyone from your newest staff members to your most-seasoned development professionals will greatly benefit from DonorPerfect Support.
    Our support plans include chat, email, and phone support. See plan details. https://www.donorperfect.com/client-services/supportplans/