Donesafe FAQs

    • Who is Donesafe best for - their role(s) within what kind of companies.

      Donesafe is the all-in-one Environment, Health, Safety, and Quality (EHSQ) management software that connects your management system from workers in the field to the management team in the boardroom. Donesafe's user-based permissions allow all workers to be part of the safety culture within an organization. Donesafe works with companies ranging from 5 to 500,000+ employees in dozens of different industries, each with unique needs and use cases.

    • How does Donesafe benefit them?

      Donesafe makes it fast and easy to access, enter and report EHSQ data in real-time. Donesafe is a modern & fresh platform with end-to-end functionality. It works online with any device, including offline with native iOS and Android apps.

    • How technical do users need to be to use Donesafe's software?

      Take it from our customers -

      "The software is easy and user-friendly. Easy and effectively accessible and able to follow directions thoroughly. It makes it easy to assist and access the report you need and to ensure all compliance requirements are met."

      "Easiest H&S Program. It is so simple and easy to use, I’ve used 2 systems in The Netherlands and 3 different systems in New Zealand. This is the 4th system in New Zealand and it is by far the best of all I ever used. Donesafe can do anything really, our business will use it for many many things, reporting incidents/hazards and doing injury management is just the start. We will have (Contractor) inductions, permits, SOPs, training documentation, possibilities are pretty much endless."

      "Donesafe is easy to use. Very intuitive, agile, and keeping up with the current technology. Perfect solutions to replace old outdated systems and streamline processes."

    • What makes Donesafe a leader in this space?

      The #1 all-in-one EHSQ (Environment, Health, Safety, and Quality) platform. Our mobile-first technology has been developed with the user in mind. The system is fully configurable with power workflows and automations helping companies automate and reduce time spent completing repetitive admin allowing workers to return back to work quickly or focus on high-value tasks.
      The customer's current model can be updated into our intelligent platform mirroring tried and tested processes or our specialists can assist companies in creating the best solution within the HSEQ space.
      Our real-time dashboards allow safety teams to be proactive rather than reactive. We are suited for all industries.

    • Who are Donesafe's biggest competitors (3-5 companies)?

      There are a number of competitors within the Health, Safety, Environment and Quality (HSEQ) Management Software space depending on the market.

    • How/why is Donesafe better than those competitors (or most others in their market)? What about Donesafe is unique, stronger, easier, etc.?

      Tackle any requirement - Consolidate and configure your compliance systems into one adaptable platform. Connect all your apps, people and processes together to form a connected solution. Choose from over 30 configurable apps or create your own.
      Process efficiency and Automation - Enjoy your work and do more with the resources at your disposal. Get productivity gains with a system that automates the repetitive work so you can focus on high-level preventative tasks.
      Gain insights and predict - Turn data into intelligence. Analyze compliance issues to prevent them occurring in the future. By combining powerful insight tools and the instant flow of data, you will know exactly where you stand on compliance.
      Empower your workforce - Software that everyone can understand and use. Encourage worker participation by eliminating productivity killers with intuitive and fast to learn software. Donesafe works on any device, any browser, anywhere.

    • What kind of features can customers expect Donesafe to release in the near future? And longer term?

      We are constantly updating the features available within the platform.
      We are able to meet any business requirement with our custom apps. Tell us what you need and we can build this for your organisation.

    • Which popular or common software does Donesafe integrate with?

      In terms of integrations, if your current platforms have an open/public API or flat file structure, we can connect. We currently integrate with systems like Oracle, XERO, SAP and Tableau (BI), just to name a few. We can pass data in both directions.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Donesafe. If it's not simple, use broad estimates or ranges for typical setups.

      We’ve found that custom pricing is the best way to effectively serve such a diverse customer base. There are a few moving parts, such as number of workers in your business, how many apps you want to include in the solution, and a few discounting opportunities such as contract length.
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      We don't want you to pay for features and services that you don't need, so we need to know a little more about your business in order to provide you an accurate price quote.

    • Does Donesafe offer a trial or free download available?

      We offer a free trial for customers to explore the Donesafe platform.

    • Does Donesafe offer any kind of training/education for their product?

      Clients are provided with a professional 90-day onboarding package. This includes set-up, documentation, training and support.

      Customer service online chat support is available to all users alongside 90 helpful support articles and videos. We can proudly state that our support keeps 1.6 million users globally in the know 24-7. We have tiered support to assist workers, managers and super admin users.

    • Describe the implementation process and timeline for Donesafe software.

      Clients are provided with a professional 90-day onboarding package. During these 90 days, the project is designed and scoped with both the clients’ Project team and a dedicated Donesafe Business Analyst. This includes set-up, documentation, testing, training and support. Once completed, we support the go-live process and change management begins internally for all workers across the business.
      Customer service online chat support is available to all users alongside 150+ helpful support articles. We can proudly state that our chat support median response time is 1m 20s supporting 1.6 million users globally. (Intercom: Report period data, Jan 01- Aug 31 2019)

    • What are the Donesafe support options? List all.

      Chat support
      150+ helpful support articles
      How-to Videos
      Dedicated Business Analyst during onboarding
      Train the trainer - Trained dedicated super admin/champion per organisation to assist workers and lead change management

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