Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
As the world’s leading Business Optimization Software, Domo is for anyone who needs to use data to make more intelligent business decisions. Our customers come from every walk of life, including large enterprise firms, small functional teams, and even non-profits.
How does this software benefit them?
With Domo, our customers make better decisions in a timelier manner by having immediate access to the data and people they need to drive results.
How technical do users need to be to use the software?
Domo is extremely use friendly. In fact, several leading analysts identify ease of use as one of the top reasons our customers purchase Domo.
What makes Domo a leader in this space?
Domo built the Business Cloud; the first fully self-service platform that lets you connect to any source of data, customize your instance to meet the needs of your business, and collaborate to get things done.
Who are your biggest competitors (3-5 companies)?
Competitors span from traditional legacy providers to analytic tools and collaboration platforms.
How/why is Domo better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
Domo has built the Business Cloud platform; the first fully self-service platform that lets you easily connect to any source of data, customize your instance to meet the needs of your business, and collaborate to get things done. No other solution offers the same breadth of ability in a single platform.
What kind of features can customers expect to see in the near future? And longer term?
We will continue to build features that make it easier for our customers to access the data and people they need to be successful. Specific features include more data connectors, easier ad-hoc analysis, and more powerful app solutions.
Which popular or common software does your product integrate with?
Domo has developed hundreds of proprietary connectors that connect directly to any source of data across your entire organization, and bring it into one intuitive platform. That way you can finally make sense of the information you need from all the disconnected spreadsheets, systems, databases, and applications you use to do your job.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
We offer 2 tiers of service, Professional and Enterprise. Professional starts at $175/ month per seat and Enterprise starts at $250 / month per seat. Because Domo is a cloud platform, many of the hidden costs of on-prem solutions (Servers, IT headcount, installation, etc.) do not apply.
Is there a trial or free download available?
Yes.
What kind of training/education is offered?
Domo is built from the ground up to be intuitive, self-service and easy to use. Domo University is the next step in helping you quickly and easily become a Domo expert, offering you an ecosystem of role-based or feature-based learning options to help you get the most out of your investment. In addition, we have a robust user community called Dojo.
Describe the implementation process and timeline.
Because Domo is a cloud-service, implementation is usually fast and painless. Many customers start to see return on their Domo investment in the first month!
What are the support options? List all.
Domo offers several levels of support including standard and premium product support, customer success management, and consulting packages.