“The challenge is that people often like to be stuck in the way that they’ve been doing for many years, so people need to be educated on why the new way is better, how it can improve their day-to-day life, how it can improve the way they work and what benefits are in it for them.”
“I was utterly baffled. You cannot even contemplate processing this volume of documents on a daily or weekly basis without a system; it’s simply impossible. There was no way of knowing whether vouchers or invoices were being duplicated, and there had been no reconciliation with statements. So, I sat down with our operations team and emphasized the urgent need to develop a system.”