“Before, we just used a paper copy to file it. I would print out the document, and the person who needs to check it would sign, and I would scan it to email and attach the document electronically. With DOKKA I can just tag the person that I want to look at the invoice, they can sign and send me an already approved invoice, so I can post them.”
“I was utterly baffled. You cannot even contemplate processing this volume of documents on a daily or weekly basis without a system; it’s simply impossible. There was no way of knowing whether vouchers or invoices were being duplicated, and there had been no reconciliation with statements. So, I sat down with our operations team and emphasized the urgent need to develop a system.”