DocuWare Review

Customer Reference Rating 4.8
Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Customer Types
  • < 250 Medium Businesses
  • 250 + Large Businesses
  • 273 Testimonials
  • 245 Case Studies
  • 3 Customer Videos

Overview

DocuWare provides digital document management and automated workflow solutions to organizations of any size and across all major industries from manufacturing and retail to healthcare and government. With availability in 16 languages and supporting cloud and on-premises deployments, DocuWare currently serves over 14,000 customers and over 600,000 users across 90 countries with a global network of over 650 partners.

User friendly and  powerful - DocuWare provides all the functionality needed to transform inefficient, paper-based business processes into effective, digital workflows to improve efficiency and customer service and meet compliance needs. DocuWare is HIPAA, GDPR and CCPA compliant, ISO 9001, ISO 27001, and SOC 2, Type 1 certified and available in 16 languages.

DocuWare is built to work within your IT ecosystem. With 500 different integrations across email, team portals, CRM, ERP, HR systems, homegrown software and more, our success speaks for itself. DocuWare also integrates with key business hardware like scanners and multifunction devices for effortless conversion of paper to digital.

Benefits

Simple to Use

DocuWare presents a user-friendly interface that simplifies content management. You can easily configure its on-premise deployment to fit your business needs. The software supports deep integration with enterprise IT infrastructure to facilitate better automation and networking. You can use the iOS and Android mobile apps to be productive whenever, wherever.

Intelligent Indexing System

DocuWare is equipped with a smart indexing tool that helps you save time in filing and finding documents. The functionality indexes and stores the documents optimally and automatically. This makes the files readily available after they are stored and indexed.

Assured Zero Downtime

DocuWare ensures continuity of use and zero downtime by adopting a no interruption procedure. This helps businesses to improve their operations. The vendor uses a guidance system to promote industry best practices and guides organizations through the whole procedure: from initial evaluation to implementation and on to optimization.

Training and Support

Staff members are given ample chances to adopt the software efficiently as they are included in the loop. Support teams assist businesses to deploy policies that facilitate staff adoption and the vendor also conducts training courses to enable employees to use the system effectively.

Product Features

  • Archiving & retention
  • Centralized digital storage
  • Customizable access controls
  • Demand-based storage systems
  • Document distribution
  • Document transformation and integrity
  • Encryption
  • Flexible scalability
  • Fulltext search
  • Indexing
  • Integration with CRMs and ERPs
  • Native apps for mobile platforms
  • On-premise and cloud-based
  • Paper-based and digital documents
  • Quick retrieval
  • Secure archiving
  • Team collaboration
  • Version management
  • Workflow manager

Pricing

DocuWare offers pricing information on request. Contact them directly to get tailored pricing details for your company.

Customer Support

  • Phone Support
  • Support Tickets