DocuWare FAQs

  • Who is DocuWare best for - their role(s) within what kind of companies.

    DocuWare provides digital document management and automated workflows to organizations of any size and across all major industries from manufacturing and retail to healthcare and government. Our cloud-based solutions are especially valuable for traditionally paper-based processes such as invoice processing and employee management.

  • How does DocuWare benefit them?

    - Removing the cost and inefficiencies of paper-based processes
    - Freeing employees from tedious manual input
    - Digitizing and automating repetitive processes
    - Allowing staff to focus on knowledge-based strategic growth projects
    - Improving productivity
    - Increasing profitability
    - Improving business continuity by offering secure remote access to data anytime/anywhere
    - Taking care of compliance

  • How technical do users need to be to use DocuWare's software?

    Users do not need to be technical. Implementation of our solution does not require heavy IT input and in depth user training is provided by DocuWare or our authorized partner.

  • What makes DocuWare a leader in this space?

    DocuWare is a leader because:
    - We cater to enterprises of any size and provide scalable cloud or on-premises solutions to fit their needs:
    Our cloud-based preconfigured solutions are great for small to medium sized businesses that do not have the manpower or the financial resources to invest in a custom-made document management system.
    Our on-premises solutions can be customized for larger enterprises such as government or healthcare who are required by law to maintain all data on site.
    - Users love us because DocuWare integrates with almost all existing accounting, HR and other software such as SAGE, QuickBooks, Datev, Oracle, Outlook. This integration capability allows users to continue to use their existing trusted application and enhance this usage with DocuWare.

  • Who are DocuWare's biggest competitors (3-5 companies)?

    N/A

  • How/why is DocuWare better than those competitors (or most others in their market)? What about DocuWare is unique, stronger, easier, etc.?

    -Easy integration with existing software applications already being used by our customers means a shorter learning curve for our new users
    - Scalable solutions ranging from cloud to on-premises makes our document management solution affordable for every size enterprise
    - Preconfigured solutions can be implemented in days, quickly relieving employees involved in invoice processing and employee management of tedious manual data entry

  • What kind of features can customers expect DocuWare to release in the near future? And longer term?

    N/A

  • Which popular or common software does DocuWare integrate with?

    DocuWare can be seamlessly integrated with software such as SAGE, QuickBooks, Datev, Oracle, Outlook and over 500 other applications.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for DocuWare. If it's not simple, use broad estimates or ranges for typical setups.

    We recommend that business owners or potential users take the free demo to determine the specific needs that DocuWare solutions can address and then contact us or one of our authorized partners to explore costs and implementation timelines. An Authorized DocuWare Partner in your region can be found here: https://www.docuware.com/document-management-partners/find-an-authorized-docuware-reseller

  • Does DocuWare offer a trial or free download available?

    Free demo: https://start.docuware.com/info/request-a-demo?p=f
    Free trial: https://login.docuware.com/signup?signin=95fa6bcdac436d8e9a628c67ebc0db6b
    Free ebooks: https://start.docuware.com/resources
    Free webinars: https://start.docuware.com/resources

  • Does DocuWare offer any kind of training/education for their product?

    There is no cost to attend an online training webinar.
    There is no cost for partner training.
    New user training is part of the implementation process handled by our professional services.
    Additional user certification and training is held throughout the year at our NY Headquarters.

  • Describe the implementation process and timeline for DocuWare software.

    Implementation is straightforward and does not require dedicated IT resources from the customer. The timeline is based on whether it is cloud-based or on-premises. Our preconfigured solutions can take 3-5 days to implement and on-premises can take up to a few weeks.

  • What are the DocuWare support options? List all.

    Our technical support team is available to provide assistance to all our customers.
    Requests can be submitted through our support portal: https://support.docuware.com/en-US/