DocuSign FAQs

    • Who is DocuSign best for - their role(s) within what kind of companies.

      DocuSign is beneficial to anyone who sends or receives signed contracts, from individuals to corporate enterprises (and everyone in between). We're especially useful to Sales, Procurement, Human Resources, and Legal departments, as our technology helps speed up the sales and onboarding cycles, as well as provides secure and fully auditable contracts. We're also HIPAA complaint and FedRamp certified.

    • How does DocuSign benefit them?

      DocuSign cuts out the time it takes to manually print, sign, send and fax contracts and other paperwork. Eliminating this process completely transforms the way the world conducts business. What used to take weeks now only takes hours or even minutes, saving a lot of time, money, and environmental resources in between. Digital signature is also what most clients now expect from business: The ability to access documents from anywhere on the planet, quickly and easily from a mobile phone or laptop.

    • How technical do users need to be to use DocuSign's software?

      Limited technical skills are needed. A team of experts are available for tutorials and Q&A after sign up.

    • What makes DocuSign a leader in this space?

      DocuSign isn't only the leader in market share, but also the leader in customer satisfaction*. DocuSign continues to be highly rated by its users as providing ultimate ease of use and implementation, branding options, and customer support. Additionally, DocuSign has 43 language options, accepts PayPal and Stripe payments for contracts straight from the signing page, and handles multiple document types (isn't solely limited to PDFs).
      *According to a G2 Crowd 2018 survey.

    • Who are DocuSign's biggest competitors (3-5 companies)?

      Adobe Sign, Hellosign, Verisign

    • How/why is DocuSign better than those competitors (or most others in their market)? What about DocuSign is unique, stronger, easier, etc.?

      DocuSign isn't only the leader in market share, but also the leader in customer satisfaction*. DocuSign continues to be rated by its users as providing ultimate ease of use and implementation, branding options, and customer support. Additionally, DocuSign provides support for 43 languages, accepts PayPal and Stripe payments for contracts straight from the signing page, and handles multiple document types (isn't limited to solely PDFs).
      *According to a G2 Crowd 2018 survey.

    • Which popular or common software does DocuSign integrate with?

      Salesforce, Google, Microsoft, Oracle, SAP, Apple

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for DocuSign. If it's not simple, use broad estimates or ranges for typical setups.

      Broad pricing available, starting at $10/mo and moving up through different tiers through Enterprise plans. Speak to a Sales representative to learn more and get a tailored pricing plan fit for your company.

    • Does DocuSign offer a trial or free download available?

      Yes — 30-day free trial

    • Does DocuSign offer any kind of training/education for their product?

      Everything from video tutorials and virtual support to on-site walkthroughs, DocuSign has many different training options available for everyone, including free trial users.

    • Describe the implementation process and timeline for DocuSign software.

      DocuSign is quickly implemented upon sign up for a plan.

    • What are the DocuSign support options? List all.

      -Access to Resource Center library
      -Online customer support chat
      -Phone customer support
      -Virtual product walkthroughs
      -On-site customer support architects (for Enterprise plans)

    FeaturedCustomers has 1,809,433+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.