Using our state of the art software solutions, Documoto's products are specifically designed for equipment manufacturers and asset-intensive organizations to overcome complex content management challenges. Our interactive content solutions help OEMs create product catalogs, share critical content with their network, and sell aftermarket products. Our solution is a good fit for you if you are: If you:
- Are an equipment manufacturer or an equipment owner/operator with access to your equipment manufacturers’ parts catalogs and technical documentation
- Need an online technical web library to house interactive parts catalog content and related information (ex. operations, maintenance, and service information)
- Need a solution that supports online parts ordering for your aftermarket or to support internal technical resources…
With Documoto, you can improve:
- Technical Publishing Accuracy
- Set up and Distribution Costs
- The Lead Time for Parts Identification
- Customer’s Machine Uptime by Expediting Parts
- Your Support Team with Providing Exceptional Customer Service
All of which help streamline MRO (Maintenance, Repair, and Overhaul) operations. Our solution unifies suppliers, manufacturers, their channel, and equipment owner’s proficiency.
Users do not need to have advanced software experience. Once trained, users can navigate the system quickly. Documoto’s is a powerful solution that allows manufacturers to create content such as parts, assembly pages, and complete parts books within an easy-to-use interface. Documoto’s database architecture leads to significant time savings in formatting and publishing catalogs. When part info is revised in the database, it is instantly pushed to every relevant parts book. Formatting effort is reduced with templates and print-to-PDF features, such as an automated table of content generation and page numbering, improving accuracy, and allowing publications staff to work on tasks that enrich content.
We are the ultimate OEM aftermarket solution! Located in the U.S., our flagship product is an industry-leading SaaS solution that helps our customers drive real innovation in their aftermarket.
ARI, Components Engine, Catalog Creator, SmartEquip. and PTC.
Documoto’s key competitive differentiators can be found below:
- SaaS Architecture (no installation required!)
- Create, Share, Sell Features (Documoto has in-app authoring tools, advanced distribution, and access controls features, and storefront features, all of which you have access to and control)
- Built on a Relational Database (make a change to a part and see it reflected everywhere that part exists!)
- You own your Content (if you decide to end your relationship with Documoto, we’ll export all of your content and send it to you)
- Lifetime Customer Success Model (Customer Success Managers engage with customers in Implementation and stay with the customer for the life of their account)
- Packaged Pricing (Documoto has a simple pricing model where most services are included in the subscription fee; you won’t be nickeled and dimed on your implementation or the features you choose to use)
Using Documoto, manufacturers can create interactive digital parts catalogs and related content that can be updated and distributed with a few clicks of a button. Our platform allows you to store this valuable content in one central database, available to your users 24/7 across the web on any device. Specific features include:
- Advanced Search Functionality
- Browser Agnostic
- Comprehensive Real-Time Authoring Capabilities
- Content Ownership
- Easy Navigation
- Multi-Brand Capabilities w/Unique Branding for Each
- Publishing & Admin API’s for Automation
- Real-Time Part Updates, Updated Once, Across All Catalogs Automatically
- Rich Metadata
- Shopping Cart Capabilities
- Saas
Documoto connects with most back-office systems, commonly used ERP, EAM, and eCommerce systems, to provide customers with real-time pricing, availability, and lead time information in the app or submit cart information back to an order fulfillment system.
Documoto offers a variety of subscription levels to match your company size and unique requirements. If you need something different from our prepackaged plans, contact us, and we’ll tailor a subscription plan custom fit for your environment and business needs.
No.
Training is offered to administrators and publishers as part of the Documoto subscription. Training for end-users that access the Documoto library is usually not needed; however, we do include white-labeled materials for you to use free of charge as part of your change management process. Offer self-guided online training supplemented with hands-on working sessions with Documoto Customer Success Managers to apply training concepts to customer use cases. We give customers access to the Documoto Academy, a self-service resource to learn how to use the Documoto application suite.
The following topics are covered in Documoto Academy:
• The Basics: Platform Overview & Key Terms
• Authoring: Create Digital Parts Catalogs & Assemblies
• Tags: Easily Find and Filter Information Quickly
• Access Controls: Control Access to Technical Content
• Administration: Configure Capabilities, Users, and More
• Advanced Authoring: Part Supersession, Print Settings, and More
• Storefront: Sell Parts Online
After completion of this training, participants:
• Understand the end-user experience in Documoto
• Know how to access, set-up and navigate within the Documoto Authoring Suite
• Know how to perform basic and advanced publishing tasks using the Documoto Authoring Suite
• Know how to administer organizations, users, user groups, and access controls in the Documoto Authoring Suite
• Know how to help parts, pricing, and orders in the Documoto Authoring Suite
Documoto's standard implementation process is grouped into five categories. These are initiation, plan, build and test, deploy, and on-going support.
Documoto offers standard support that includes 24x7x365 for Severity 1 tickets and phone call support 0800 to 1700 Mountain Time for lower severity tickets. Tickets can be filed via email or our support portal at any time. Global support is available to extend phone call support from 1000 to 0000 GMT. Our standard support terms and definitions are documented in our WASA Schedule. However, in summary, they include:
• Sev 1: 4-hour response, 24 hours resolution
• Sev 2: 8-hour response, 3-day resolution
• Sev 3: 2-day response, reasonable workaround or resolution with next patch
• Sev 4: 3-day response, reasonable workaround or resolution with next release
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