Dock9 is a leading digital business solutions agency for the financial sector. Their mission is to create simple financial experiences for a new generation of customers. They believe that they’re in the age of the incumbent; that by being bold in experimenting with new technologies many established players will prevail. They help them reimagine Financial Services experiences and hit back at the startups.
“We wanted to understand key customer pain points from real user experiences. The Dock9 team turned around a really quick, affordable but solid piece of insight work that helped us understand the essential CX fixes required vs the opportunities to test and learn. Combining this with some strong creative customer journey ideas, we were able to make the case for a strategic project building on these insights. I was really impressed with the team’s agility and the quality of work they turned around in a matter of weeks, with limited previous knowledge of our specific products and consumers.“
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