Docebo FAQs

    • Who is Docebo best for - their role(s) within what kind of companies.

      Docebo supports more than 1,930+ organizations (500 - 10,000+ employees) around the world across industries including:

      • Software
      • Information technology
      • Financial services
      • Healthcare
      • Media
      • Retail
      • Training
      • Consulting

      Docebo administrators are generally (just to name a few):
      LMS Administrators
      Training Managers
      Instructional Designers
      L&D Directors
      HR Practitioners & Specialists
      Sales Enablement and Trainers

    • How does Docebo benefit them?

      • Get your training programs producing results sooner.
      • Make knowledge accessible & readily available.
      • Create a single source of personalized knowledge.
      • Deliver different experiences for multiple audiences.
      • Eliminate the need for multiple learning systems.
      • Keep your top talent engaged.
      • Shape a trained workforce that drives revenue.
      • Propel partner or customer commitment.

    • How technical do users need to be to use Docebo's software?

      Docebo is well-known for its ease of use and flexibility across multiple use cases, including employee onboarding, employee/partner and customer training, sales enablement, and compliance training. The Docebo Learning Platform is a highly robust and flexible digital learning ecosystem with world-class customer support and professional services to help you make the most of your digital learning project, whether you're a rookie or experienced L&D professionals.

    • What makes Docebo a leader in this space?

      Renowned for its ability to provide the engaging experience learners want to keep them with your business longer, eliminate the need for multiple systems to deliver internal and external (employees, customers, and partners) enterprise learning programs, and scale alongside the growth of any business, the Docebo Learning Platform makes learning your competitive advantage by equipping it and your people for what's next.

    • Who are Docebo's biggest competitors (3-5 companies)?

      • CornerstoneonDemand
      • SAP Litmos
      • Absorb
      • SAP SuccessFactors

    • How/why is Docebo better than those competitors (or most others in their market)? What about Docebo is unique, stronger, easier, etc.?

      The Docebo Learning Platform is built with the unique needs of enterprise learning at its core, empowering organizations of all sizes to easily and more effectively bring learning programs to life that develop employees faster, solve issues related to employee, partner and customer churn, while aligning learning to strategic business initiatives.

    • What kind of features can customers expect Docebo to release in the near future? And longer term?

      Product Roadmap is not publicly available, but Docebo has established itself in an extremely competitive marketplace as a provider combatting complacency in learning technology by being at the forefront of technology and innovation in the space.

    • Which popular or common software does Docebo integrate with?

      • HCM/HRIS
      • CRM (Salesforce)
      • SSO
      • E-Commerce (Shopify, Stripe)
      • Content (Docebo Content, LinkedIn Learning, Skilla)
      • Web/Video Conferencing (Go To Meeting, Zoom, Adobe Connect, etc.)
      • Learning Impact (ForMetris)
      • Google Analytics
      • CMS
      • Cloud File Storage

      Contact for more information.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Docebo. If it's not simple, use broad estimates or ranges for typical setups.

      The Docebo Enterprise plan is available for organizations, starting with 300 monthly active users and beyond. Compared to other learning technology vendors that use a monthly active user model and base usage on the number of logins, Docebo counts a monthly active user as a learner who accesses learning content within a 30-day cycle. This is particularly applicable to companies using the learning platform for onboarding, compliance, customer and partner training activities, as the number of learners accessing a course may fluctuate each and every month, therefore providing them with the flexibility of only paying for the users actually accessing the content in the platform.

    • Does Docebo offer a trial or free download available?

      Yes, a free 14-day trial is available.

    • Does Docebo offer any kind of training/education for their product?

      Free award-winning Knowledge Base for customers and platform administrators.

    • Describe the implementation process and timeline for Docebo software.

      Session-based 60- or 90-day onboarding and implementation plans (Growth and Enterprise) designed to meet the unique requirements of your learning technology project and achieve your business goals.

    • What are the Docebo support options? List all.

      Growth Plans: Ongoing support from Docebo’s customer success team to manage
      day-to-day support tickets.

      Enterprise plans (500+ learners): Ongoing support from a customer success manager. This is someone
      dedicated to developing a strong working relationship with you and who acts as your go-to point-of contact throughout the life of your contract with Docebo.

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