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Digital Defense Testimonials

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    4.7 / 5.0
    Customer References13 total
    About

    The MIT Group, Inc. have provided management information technology services to National and Local corporations and companies. The MIT Group Consultants deliver industry specific counsel and integrated end to end solutions that support our customers’ strategic, operational and financial goals. They deliver deep industry expertise in strategizing and implementing business and technology change while working collaboratively with business leaders to align technology and processes to organizational objectives.

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    4.7 / 5.0
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    Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

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    4.7 / 5.0
    Customer References13 total
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    Questers is a strategic IT services provider that enables dynamic businesses to compete and win in the digital economy. Questers’ approach provides clients access to high quality talent located in first class technology parks that enable them to directly manage and collaborate with their off shore IT team. They work collaboratively at all levels of the customer organisation, with business and IT operations alike, to enable agility and innovation without losing focus on efficiency and operational reliability.

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