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DFC Consultants Case Studies

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    4.7 / 5.0
    Customer References18 total
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    CIO Landing, Inc. was founded in 2002 with the goal of helping small-mid size companies grow by leveraging the IT capabilities previously only available to large Fortune 500 companies. CIO Landing IT provides outsourced CIO and IT services to the small and mid-market in the in Northbrook, Northfield, Schaumburg, Glenview and the greater Chicago area.

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    4.7 / 5.0
    Customer References12 total
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    Digital Defense is a premier provider of managed security risk assessment solutions protecting billions of dollars in assets for clients around the globe. The organization has received numerous industry recognition including a top 25 ranking in Cybersecurity Ventures’ listing of the World’s 500 Hottest Cybersecurity Companies, as well as inclusion in CSO Outlook’s Top 10 Network Security Companies and CIO Review’s 20 Most Promising Cyber Security Solutions.

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    Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

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