"We began this mobile strategy project at a critical moment, both for UBI Banca and the burgeoning of mobile banking. UBI Banca’s goal was to address its immediate need–organising features from numerous apps into a single app, while delivering a remarkable user experience. DGI engaged key management stakeholders and bank customers in the design process: Together, we anticipated upcoming innovations like biometrics and chat bots. Our collaboration with DGI was a turning point for our mobile banking."