DEACOM ERP is developed for manufacturers and distributors - specifically those in the food/beverage, chemical, pharmaceutical/nutraceutical, personal care, fuel, adhesive, sealant, paint, ink, coating, and discrete industries. By focusing primarily on these markets, Deacom is able to develop an ERP solution that delivers all the functionality necessary for these businesses to drive efficiencies throughout their operations.
Deacom doesn't try to be everything to everyone - it is everything to manufacturers and distributors. The ERP provider has created the largest set of native software capabilities for these businesses to establish a strong operational foundation from which to run their business. The core ERP delivers features and functions spanning more than 15 critical business areas. This includes everything from Accounting, Sales, Research and Development, through Production, Warehousing, and Distribution. With a passion for continuously improving the platform, Deacom builds industry-driven enhancements directly into the system.
Deacom isn't like all the other ERP providers on the market. As a comprehensive ERP platform with the industry’s largest functional foundation, Deacom provides a rich set of functionalities designed for growing businesses. All capabilities specific to the manufacturing and distribution industry are built by Deacom into the core system including, but not limited to:
• Warehouse Management
• Formulation
• Inventory Management
• CRM
• Point-of-Sale
• Direct-Store-Delivery
• Lot Traceability
• Forecasting
• Ecommerce
Deacom’s ERP solution built upon a .NET framework, providing users with a positive user experience and modern ERP capabilities across all devices. With all functionality operating on a single set of business logic, the ERP solution delivers flexibility unmatched by Tier 1 ERP providers as it can quickly adapt to growing industry and regulatory developments.
Understanding that an ERP implementation is a significant investment, Deacom provides a guaranteed fixed-price implementation - an offering that leading analyst firm, TEC, deems as “virtually unheard of in the ERP software marketplace.” The company’s strong team of ERP and process manufacturing experts drive its implementation success rate of 99% which drastically exceeds the industry standard.
By specifically focusing on the manufacturing industry, Deacom delivers the critical business functionality needed to drive operational success. Under its Kaizen philosophy, Deacom is constantly working to identify, develop, and deploy the latest functionality to drive efficiencies for its customers.
On-site and remote classroom training is offered for all companies that use Deacom ERP. These classes focus on topics ranging from Deacom basics for new customers to new Deacom functionality for existing customers. Because Deacom ERP is simple to learn and understand, these classes focus on how to implement functionality to deliver the greatest business value.
The Deacom Help System provides a depth of knowledge for customers to leverage at their own convenience. Everything from Best Practices to company specific SOPs can be found on this platform, which is constantly being evolved to provide the most updated information.
Additionally, there is a biannual user conference that provides an opportunity for Deacom ERP users to make connections and, through educational coursework, enables them to maximize the benefits of the software. Attendees learn the latest Deacom features and best practices through interactive technical sessions and also have the opportunity to:
• Contribute to the future development of the Deacom Software System
• Be the first to learn about upcoming system developments and how to apply them to daily operations
• Network with fellow industry users
• Strategize one-on-one with Deacom professionals, including technical support and development
Understanding that an ERP implementation is a significant investment, businesses that implement Deacom are able to leverage a guaranteed fixed-price. Additionally, the support of a strong team of ERP and process manufacturing experts drives the software's implementation success rate of 98% which drastically exceeds the industry standard.
Deacom users have a day job so there are options for both remote and on-site Deacaom implementation services. The Deacom implementation process is broken down into five phases:
1.Project Kickoff and Discovery - The implementation process begins with a Project Kickoff where ECI and customer teams gather initial business requirements, walk through the process, and the system is installed.
2.Process Engineering – Next, static data is converted from legacy systems into Deacom, user training begins, and existing business processes are mapped into Deacom. System enhancements are also completed, tested, and deployed during this phase to address any unique customer requirements that may have been discovered.
3. Mock Go-Live – All data conversion profiles and programs that have been written during process engineering are tested to ensure a smooth, official Go-Live.
4. Training/User Acceptance Completed - In the third phase, transactional data is converted from the legacy system into Deacom, user acceptance testing is completed, and processes are re-examined as necessary. It is at this time that all training of end-users is expected to be successfully completed.
5. Go-Live – This is the time data is cutover to Deacom and live input of transactions begin exclusively in Deacom ERP.
ERP is not just about software – it’s also about the services that implement and support the software. The Deacom service teams leverage deep industry knowledge to help customers meet the rapidly changing demands of today’s global marketplace. The team’s experience will help your organization identify your operational needs and architect a simple solution to achieve your business goals faster and at a lower total cost of ownership.
On-demand support ensures that you realize all the benefits of the Deacom solution. Each support issue is logged in Deacom’s Support Tracker and is visible to you throughout their life cycle. If you feel a support specialist is not handling a support issue correctly, the management team is always available to escalate an issue. The support team is also available to review your organization’s requests for enhancements to Deacom ERP. All requests are thoroughly reviewed internally and, when approved, are built into the Deacom software. Official support team hours are Monday-Friday 8:30 AM – 5:30 PM EST with 24/7 support available for critical issues as required.
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