“We’ve always had a strong collections percentage, but we used to spend a lot of time in salary expense chasing the dollar. Prior to Daxko Payment Services, we had a proactive approach where we would work 45-60 days out with three touches. Members received an email on the 1st and 15th of the month, informing them their information was going to expire. They then received a follow-up call. Lastly, we added alerts to their account to stop them when they checked-in. This took hours away from our data, payments, and branch staff, and it did not yield the same results that we are seeing now.”