DataServ FAQs
Who is DataServ best for - their role(s) within what kind of companies.
Mid-sized to global Fortune 500 clients in the wholesale and distribution, manufacturing, healthcare, retail, and financial services industries.
How does DataServ benefit them?
- Best of both worlds: You get the quick deploy of a mass-produced solution and the usability of a custom solution. We take a unique approach to initialization that we’ve coined 80/20. The first “80%” is our standard software solution that establishes industry-standard best practices. Then, we work with you to custom-tailor the other “20%” to meet the unique needs of your business.
- Instant Insight: DataServ's Analytics dashboards are highly intuitive and vastly customizable. Gain instant visibility into your organization's historical trends to make better and faster decisions.
- Increase Data Accuracy: DataServ's digital mailroom accepts and processes all documents on our client's behalf. Our SaaS-based OCR, combined with our 5 point human validation, results in over 99% pre-ERP accuracy.
- Faster Document Processing: Documents processed through DataServ's Digital Mailroom are available within 24 hours.
- A Comprehensive Solution Set: Cobbling together multiple solutions is not only more expensive and time-consuming, it simply doesn't work as well. DataServ automation solutions are powerful, integrated, and manage every step of the process and automation for Accounts Payable and Accounts Receivable.
- Improve accuracy of financial data and reporting: Data gathering and reporting options are virtually unlimited. Filter existing dashboards or create your own. Easily share metrics and charts with your team by exporting or printing straight from the DataServ platform.
- Free Staff Time: Enable your accounts payable staff to focus on value-added tasks such as reporting and analytics, data maintenance, supplier communication and negotiation, and fraud control.
- Reduce Costs: Eliminate manual document handling with single-stream document processing, reducing time spent by 80% and providing over 99% pre-ERP data accuracy.
- Streamline Processes: Everything is scanned, processed by optical character recognition (OCR), and ran through our quality assurance process producing over 99% accurate, clean, usable data. Then it is sent through a workflow based on your unique needs and is trackable through the entire process.
- Training and Support Included: Unlike other SaaS solutions, ongoing client support and training is included. Our Tiered support system is robust. We have experts available to assist everyone from basic users, to approvers, to IT Staff. We also offer ongoing onboarding sessions to train your new staff members.
- Global footprint: Currency conversions and browser language choices to support users in 50 countries
- We integrate with ANYTHING
- Access from anywhere with internet access
- Solve the age-old problem: lack of resources and time
- Build resiliency by standardizing your processes
- Reduce close time
- Mobile Approval Capabilities
- Improve vendor relationships and increase discountsHow technical do users need to be to use DataServ's software?
Between our intuitive user interface and our Rapid Adoption Kit, users easily become acclimated with DataServ. We also deliver ongoing live training and support, so new staff members get up to speed quickly.
What makes DataServ a leader in this space?
Ultimately, it's DataServ's experience and knowledge of Accounts Payable and Receivable processes. DataServ has been around since 1994, and our comprehensive platform was built from scratch and fully integrated. Our customers value not having to jump to different interfaces and platforms to find data or complete workflows. From day one we work hand in hand with customers to ensure they are incorporating best practices into their workflows and tailoring our solutions to support their needs.
Which popular or common software does DataServ integrate with?
DataServ is integration agnostic. Our cloud integration experience has been tested across multiple industries, continents, and platforms since our start in 1994. Our SaaS platform has been successfully integrated with numerous business systems — from ERPs to MRPs to Financial Management to Email in both software and cloud environments.
Does DataServ offer a trial or free download available?
We offer a live, bi-weekly standing demo. Get answers to your questions in real-time. https://bit.ly/DataServ_Demo Additionally, you can always schedule a personal demo with our team.
Does DataServ offer any kind of training/education for their product?
Training is included in your monthly fee. Training can be offered in-person, via video chat, and we continually update training videos and documentation, if that's what your team desires. Training sessions not only take place when you sign with us. Our commitment is ongoing, so when you bring on new staff, they can be brought up to speed quickly.
What are the DataServ support options? List all.
DataServ support is included in your monthly fee. We have live, tiered support to assist with any question or request your team encounters. Support is delivered via phone, email, or ticketing system, and our support team is based in the U.S. and available 24/7.
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