D3x is a guest communication engine designed to automate inquiries and service requests across channels such as Website chat, WhatsApp, Instagram, SMS, Phone and Email. It integrates directly with property management systems (PMS), customer relationship management tools (CRM), and housekeeping software to provide live updates on rates, availability, and service status. By maintaining real-time context across systems, D3x reduces manual workload and accelerates response times.
“Our comms stack was complex, slow, and human-heavy. D3x changed the game—turning WhatsApp into our primary channel and removing 70% of our message load. The intelligence in their automation and AI routing is enterprise-grade.”
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