“We have used mystery shoppers in the past, but that only gives us one snapshot of one store. We knew that to remain the number one electronics retailer, we needed to have happy customers, and were quite impressed with the Customer Radar concept.”
“By giving customers a voice, they can let us know of any frustrations before they lead to dissatisfaction. It gives us the chance to constantly improve our business as well as resolving individual issues before they get the chance to become problems."