“The original system was not easy to use, so people basically side-stepped it That meant a lot of ‘walk ups’ or hand written requests, requiring manual filing of tickets by IT personnel.”
“We ended up trying Crow Canyon and it integrated very well, the price was right for us, and once we put it in the ease-of-use was so great that it just stuck with me. There was not a lot of complicated processes required. I think we got the system up and running in just a couple of hours and we hit the ground running.”