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Critical Start

Read 15 Critical Start reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Critical Start as their Managed Detection and Response

Critical Start is the leading provider of Managed Detection and Response (MDR) services, combining AI acceleration with expert human validation to eliminate false positives, reduce alert noise, and deliver fast, reliable threat resolution. With a US-based, 24/7/365 Security Operations Center and a 90% analyst retention rate, Critical Start delivers both proactive and reactive MDR for large enterprises across North America. Its MDR is built to detect threats early and respond quickly, with every action backed by contractual service-level agreements that ensure trusted outcomes for security teams.

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  • 15 Testimonials View
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Customer Rating Review Score based on 1169 reference ratings
4.8/5.0 (1169)
  • Spring 2025 Rising Star Managed Detection and Response Software
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15Testimonials

  • "I think everyone should have a Managed Detection and Response service if they don’t have someone there who is an expert or if you can’t have eyes 24x7."

    Gary Szatkowski IT Director

  • "When we have now been able to identify the risk and address it through a workforce that alleviates the burden from my team. I have peace of mind knowing that …

    Global Leadership Advisory and Search Firm Security Director

  • “Retailers started to be in the news on a regular basis. It started to get some Board-level, C-level attention. We needed to engage an outsourced SOC or an MDR, or …

    Brad Hollingsworth Director Of Cyber Security
14 more testimonials currently locked

18 Case Studies

  • CRITICALSTART® MDR Frees Up Team Resources, Improves Security Outcomes for Oil States …

    Brian Lee Global Director of Cybersecurity

  • Zero-Trust Putting Alert Overload to Bed Once and For All

  • How Critical Start’s integration with Cylance and Carbon Black helped this financial …

    Justin Hadley Sr. Manager, Security Engineering
17 more case studies currently locked

2 Customer Videos

1 more videos currently locked

Additional Critical Start Information & Resources

Read Critical Start Reviews, Testimonials & Customer References from 15 real Critical Start customers.

Browse Critical Start Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Critical Start.

Watch Critical Start Customer Videos to learn why 2 businesses chose Critical Start.

FeaturedCustomers has 1,910,459+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.