"We have been using Crises Control for some months now. We used it for the first time for a real incident to inform staff that telephone lines were all down into our Head Office. The response team were already on site when the incident happened, so we used Crises Control as the method to inform key staff rather than the response team. The response was really good. The Crises Control platform allowed us to get round the phone outage and communicate with our staff very quickly and effectively. The response reporting function also allows us to track who didn't respond and find out why. This is really helpful to learn lessons for future incidents."