"We first started working with The Creative Alchemist in 2017 to evolve our brand and develop a marketing strategy to achieve business growth. We set out our vision and ambition with them, and they took the time to understand the business, working really hard to create a brand that reflected how we wanted to be positioned in the market. Committing to change our brand after nearly 40 years was a scary decision for us, but The Creative Alchemist made the process very easy, explaining in detail the direction they were taking us as well as including us in the journey from start to finish. The new brand and the planning and delivery of the marketing strategy has had a significant impact on our business and escalated our reputation not only in the Tees Valley but in the wider North East and Yorkshire. They also brought clarity to how we communicate our message to homeowners and our commercial customers. What makes them stand out is that they genuinely care about the success of our business and have gone to great lengths to achieve our goals. They have provided fantastic service and are a great team of professionals who have become an integral part of our business. This is why two years on, we continue to work with them."