“We had several tools that hosted all our service documentation, but the discoverability and visibility was not great. It was very hard to find documentation about specific services, especially since some teams used Google docs, others used Github readmes, and some used Confluence. With limited visibility in Confluence, it also …

“The Scorecards have been really to communicate with even our engineering directors and CTO about what’s happening across the org. Right now there’s been more and more conversations on infra in operation review meetings, reliability meetings And so I think a lot of this [data] will hopefully drive those conversations …