Convey Testimonials

"Ultimately, the customer is only satisfied to the extent that you can help them. With Convey our team has the tools to quickly identify distressed orders, any issues that may have happened, and quickly resolve the issue with the carrier. This type of response capability is why we’ve seen improvements in both CSAT and NPS, and even higher NPS when customers experience an issue that was resolved. Our team is ruthlessly efficient in everything that we do, but that efficiency was lacking in our shipping systems. Convey changed that.”

“Convey’s Delivery Platform has allowed us to continue to improve the post-purchase experience our large-item shoppers. We are excited about the opportunities we have to continue to leverage Convey’s delivery intelligence to continue to improve the experience by addressing common return complaints with our white label product manufacturers, offering more personalized delivery options to shoppers in cart, and identifying loss-leading and damage prone lanes.”