Convey Testimonials

"Ultimately, the customer is only satisfied to the extent that you can help them. With Convey our team has the tools to quickly identify distressed orders, any issues that may have happened, and quickly resolve the issue with the carrier. This type of response capability is why we’ve seen improvements in both CSAT and NPS, and even higher NPS when customers experience an issue that was resolved. Our team is ruthlessly efficient in everything that we do, but that efficiency was lacking in our shipping systems. Convey changed that.”

"Our partnership with Convey will significantly enhance the delivery capabilities of our platform and network to enable our retailer customers to provide exceptional consumer delivery experiences, regardless of how the product is delivered.”