Computer Aid, Inc. is a global IT services firm that is currently managing engagements with numerous Fortune 1000 companies and government agencies. Among its many offerings, CAI specializes in the delivery of metrics and SLA-based application support and development, quality assurance & testing, and service desk outsourcing.
"CAI’s knowledgable analysts have significantly reduced the number of calls that are routed to the second level, thereby decreasing support costs by 25%.”
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