"The data that Community Services is now able to secure and analyze from Collaborate is being used for both departmental and programmatic evaluation to make more informed and strategic decisions in regards to future visioning, strategic planning and marketing campaigns. Additionally community members who are engaged in different services within Community Services now experience a more efficient and less intrusive in-take process. Previously, clients were required to fill out separate paperwork for each program area they accessed. With the streamlined process that Collaborate provides, clients are now only required to provide necessary information once and updates when warranted. Once information is input into the system it is visible to all appropriate staff across service areas – making for a highly efficient client experience and delivery of services."