"After we had brought up over 60 sixty people on the system in a matter of weeks, the real fun and excitement began. Now we could look at our current work flow and find elegant ways to streamline what we were doing and make it more efficient and user friendly. Instead of me asking Network Ninja to do certain things a certain way, I began describing what was happening in clinic and what we were trying achieve. They in turn would come up with innovations and solutions that went far beyond anything I could imagine. In this phase, it’s like partnering with architects, engineers, and systems designers!"