“Working effectively onsite isn't a given. We've heard about freelancers waiting for basics like network logons for days. At Wellcome it worked partly because the digital team were really committed to learning Drupal, and there was project management in place. Wellcome were interested in working according to Agile-scrum methodology and provided a dedicated scrum master, Angie Vanhegan. There's no doubt that having a competent scrum master at the client end makes a difference to organising a team of agency and in-house members.”