Cobbai is an easy-to-use feedback analytics solution for customer-facing teams. Companies are using Cobbai to automate CX actions, enhance their customer experience & improve retention. Their edge? Cobbai's technology is powered by the next generation of adaptive AI. It is built to understand the uniqueness of your business and customers. It goes a step further and lets you create customized CX workflows to automatically qualify, dispatch and generate high-ROI actions. You get less churn and better services.
"At Smallable, we collect over 200 customer verbatims per day directly on our site. This data is very valuable in helping us prioritize our product roadmap and design the best solutions to improve the customer experience. However, it takes far too much time to qualify and analyze each piece of feedback. We chose to work with Cobbaï to help us process all this data more productively thanks to their AI and their interface that lets us take control of the categorization. Our product team can now focus more on analyzing problems and designing solutions rather than on qualification. This is a significant time saver that will turn into a gain for the user experience and ultimately a gain on conversion."
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