Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
CMiC delivers solutions to a variety of companies in the construction industry, from general and specialty contractors to heavy/highway and project owners. The CMiC platform can be deployed as a multi-tenant Cloud solution (SaaS), as a private Cloud solution (PaaS) or on premise. Construction firms of all sizes--from companies with a few million dollars in annual revenue and a handful of employees to large enterprises with billions of dollars in revenue and thousands of employees--use CMiC every day to run their businesses.
Given the depth and breadth of the CMiC platform--from enabling all back office functions to field operations and from concept to closeout--the users of the CMiC software span the full range of roles inside a construction firm, from finance, accounting, human resource management and asset management to field operations, including safety, quality control and project management. Large organizations typically involve their dedicated IT staff in the evaluation and deployment of the CMiC solution, whereas smaller companies rely more on CMiC's expert professional services teams to get the software deployed.
How does this software benefit them?
As an industry pioneer, CMiC delivers complete and unified ERP and field solutions for construction and capital projects firms. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets—from a Single Database Platform™.
The software suite enables the entirety of a project's lifecycle, from concept to closeout. Construction firms have choices with CMiC: they can start with back office functionality only (accounting, finance, human resource management, project controls, etc.), keeping their legacy project management software; start with field operations only (project administration & collaboration, mobile solutions, etc.), integrating with their legacy accounting software; or deploy the full enterprise suite, which includes all the functionality needed to run and manage their entire operation.
With the full suite, construction firms will maximize the value of their investment by taking control of their accounting and forecasting processes; enhancing their enterprise planning and content management; managing change orders with full visibility; simplifying the bid process; orchestrating their network of subcontractors seamlessly; collaborating with all project stakeholders; better controlling the flow and management of documents; and restoring confidence in their costs, revenues and budgets—all in real time.
How technical do users need to be to use the software?
With the next-generation user experience, enabled by the new CMiC R12 interface, users across the enterprise will be automating their workflows, leveraging insights to make better decisions, orchestrating their networks of partners and vendors and tracking all key metrics--in no time and from any device. No prior technical knowledge is required to use any part of the system; only the functional knowledge that each user already has based on their role in the company or project.
What makes CMiC a leader in this space?
With the CMiC Single Database Platform™, all project and company information is accessed from one place, ensuring everyone across the organization is viewing and leveraging the most up-to-date information--in real time. Because all information is always complete and accurate, construction firms can better control their costs, mitigate changes and keep multiple projects running smoothly, on budget and on time.
* 26% of the ENR Top 100 and 25% of the ENR Top 200 use CMiC.
* More than 250 construction firms began using CMiC in the past four years, after the launch of the full CMiC suite as a Cloud-based service (SaaS or PaaS).
* More than $120 billion in construction projects have been managed through CMiC... and counting.
* Almost 10% of general building construction dollars in North America run through CMiC.
Who are your biggest competitors (3-5 companies)?
Procore (project management only)
Sage 300/Timberline (old legacy system - accounting only)
Foundation (accounting only)
How/why is CMiC better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
CMiC has been in business for over 40 years and has focused on serving the construction industry exclusively for nearly 30 of those years. CMiC is the only vendor in the industry that has purpose built for construction a software suite that spans the full range functionality--from the back office to field operations--through its own development efforts. Most other vendors in the industry offer only a fraction of the functionality--for example, project management OR accounting only. A few others that claim to have the full stack have cobbled together pieces of functionality through acquisitions and integrations. For a single version of truth and a seamless user experience across the enterprise, construction firms turn to CMiC.
What kind of features can customers expect to see in the near future? And longer term?
Key Modules available today (all seamlessly unified on the CMiC Single Database Platform™):
* Financials & Accounting (GL, AP, AR, budgeting, forecasting, financial controls)
* Project Controls (change orders, subcontractors, bid & procurement, cost, revenue & budget mgmt.)
* Project Management & Collaboration (collaboration, site, communications and document mgmt.)
* Enterprise Content Management (workflow, document control, business intelligence, enterprise search)
* Enterprise Planning (resource planning, opportunity mgmt., financial forecasting, scheduling 2.0)
* Human Capital Management (talent acquisition, HR mgmt., payroll, employee self-service)
* Asset Management (materials, procurement and inventory mgmt.)
* Customer Relationship Management
* Mobile Field (full suite of functionality available from a variety of mobile devices)
Which popular or common software does your product integrate with?
Integrations with other software: DocuSign, Bluebeam, Textura, Kofax, Microsoft Office, Greenshades, and PlanGrid - all integrations live within the CMiC platform, and are not bridged.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
The pricing of CMiC solutions depends on a variety of factors, including (but not limited to) the functionality that is deployed, the number of complementary software integrations, the number of users and the deployment model. CMiC works with construction firms of all sizes--from small, emerging growth companies with a handful of employees to the top tier of construction enterprises, with billions of dollars in revenue and thousands of employees. This is testament to the flexibility of the platform, which can satisfy a broad range of budgets, requirements and deployment timeframes.
Is there a trial or free download available?
Product demonstrations are an integral part of the CMiC sales process. To ensure that CMiC satisfies the demo expectations of all prospective customers, CMiC solutions experts conduct thorough discovery sessions to gather information that will set the stage for a focused, relevant and productive product showcase.
What kind of training/education is offered?
CMiC delivers extensive hands-on product training as part of the deployment process, which is typically led by CMiC's professional services organization. Training costs are normally included as part of the deployment services agreement. In addition, CMiC offers ongoing user training, which can be delivered in different modalities: hands-on with groups of users; train-the-trainer; or online, through CMiC University.
Describe the implementation process and timeline.
The implementation process, which includes discovery sessions, site visits, interviews, process mappings and extensive documentation, depends on several factors, including (but no limited to) the specific functionality that is being deployed; the amount of configuration required; the number and nature of integrations with complimentary technologies; and the number of different types of users getting trained. As such, initial implementations vary greatly in duration, from a few months to up to a year.
What are the support options? List all.
CMiC has an extensive team of support professionals who focus on customer success throughout the lifecycle of every customer. Large enterprise customers with hundreds or thousands of users have dedicated account management teams, while smaller firms share teams of technical and product experts. An essential element of the CMiC support experience is the Support Portal, where all customers can open and track support tickets, request enhancements, access product information from an extensive library, view self-help videos, chat with peer users and much more. Several support packages are available and depend on the deployment method (e.g., multi-tenant Cloud vs. Platform-as-a-Service vs. on-premise), the size of the user base, SLAs in the service agreement and other factors.