“Support team was mostly great, and always great during business hours – at times during off-hours we did not get a response from Customer Support, so we had to escalate to Roy (and are SO appreciative that he helped us in those urgent times!). We were under a tight deadline due to unwelcome surprises with the previous tool, and everyone we interacted with was professional, informed, capable and helpful. The team understood our time requirements and worked hard to help us meet our goals. They were focused on our success.”