“The project was very successful. In 2020, the proportion of parents and guardians responding to forms through our digital channels increased year-on-year by around 10%. This represents 10,000 forms or around 4,000 hours of contact centre agent time. Working with Cloud Galacticos was a real pleasure and a big success for NCS. They helped us to refine our vision, make the most appropriate technology decisions, explore ideas and deliver results quickly. The team were creatively minded and technically very capable. From knowledge of the latest Lightning components and contents of upcoming releases, to an understanding of source control management to a level. This meant they could adapt right away to our DevOps processes.”